FAQ

SHIPPING 

How much is shipping? 

See all shipping details here.

When will my order arrive? 
Paper goods ship between 1-4 business days. Clutches and pouches are made to order, so please allow up to 5 business days before shipment. A tracking link will be emailed to you as soon as your order ships. Once shipped, transit time is 2-7 days in the US. International orders average 3-4 weeks transit time. 

Which shipping carrier do you use? 
All packages are shipped via USPS, through either First Class Mail or Priority Mail depending on package weight. 

Do you ship internationally?
Yes! International orders are shipped via USPS International First Class Mail.

Can you rush ship my order?
Please email me at julietmeeksdesign (at) gmail.com for rush orders.  


PRODUCTS

What type of paper do you print on for art prints? 
Paper stock is archival, acid-free 100% cotton rag in 300gsm weight, printed with archival pigment inks so that your giclée's color will last 100+ years. It has a lovely slight texture that is similar to the original watercolor paper. I do recommend framing prints for optimal preservation!

Where do you recommend I purchase a frame?  
Most prints and originals are standard sizes so you can easily frame them. Here is a simple white frame option for 8x8 prints. You can also try Framebridge for easy custom framing or support your local framing store. 

Are prints signed? 
All prints and originals are signed and dated, on the front or back depending where space allows.

Where are your pouches sewn?
Pouches are sewn individually with care at my studio in New Orleans.

How should I care for my pouch?
I recommended spot cleaning with warm water, or in the washing machine by turning inside out on cold or warm with a delicate setting. These delicates wash bags are so helpful! 

What are your sustainability practices?
Pouches are all printed digitally with eco-friendly inks in the US, and sewn locally in New Orleans. Prints are also produced directly in my studio - each is individually printed, cut, and signed by me! I recycle as many materials as I can in my studio. Almost all of my packaging and shipping supplies are made of 100% recycled materials. I have a strong commitment to sustainability - I am constantly trying to find ways to make my process more sustainable. 

PAYMENT

What types of payment do you accept? 
All major credit cards as well as Paypal are accepted.

Do you charge sales tax? 
State sales tax is collected for any order shipping to Louisiana. City sales tax is collected with Orleans Parish.

Is my credit card information secure?
Yes. All transactions on this site are secure and encrypted. Your payment information is not stored in the system.  

OTHER QUESTIONS

Do you accept returns? 
Returns or exchanges are accepted in unused condition, and within 7 days of receipt. Contact me at julietmeeksdesign (at) gmail.com to initiate a return or exchange. More info on returns.

What is your privacy policy?
This website only collects your information that you provide to complete a transaction, or the email address you enter to sign up for my newsletter. We will not store your credit card payment information, or share your email address or any other personal info with third parties. 

How can I contact you? 
You can reach me directly at julietmeeksdesign (at) gmail.com.

Do you wholesale?
Yes! If you are interested in wholesale of my products, please contact me here!